At Aurone Skincare, we are committed to providing you with high-quality skincare products that meet your expectations. However, we understand that there may be instances where you need to cancel your order or return a product. Please carefully read our Cancellation and Refund & Return policy carefully.
Cancellation:
Cancellation before Dispatch: You have the option to cancel your order before it has been dispatched. Once an order is dispatched, it cannot be cancelled.
How to Cancel an Order: To cancel your order, please contact our customer service team as soon as possible at support@auroneskincare.com or WhatsApp us on +919909945977. Please provide your order number and the reason for cancellation.
Refund Process: If your order is cancelled before dispatch, a full refund will be processed. The refund will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be reflected in your account.
Confirmation of Cancellation: Once your order cancellation is confirmed, you will receive an email notification. If you do not receive confirmation within 24 hours of your request, please contact our customer service team for assistance.
Limitations: Please note that once an order has been dispatched, it cannot be cancelled, and the regular refund and return policy will apply.
We appreciate your understanding and cooperation with our order cancellation policy. It is designed to ensure a smooth and efficient process for our valued customers
Refund & Return Policy for Skincare Products:
Returns Accepted Only for Different or Damaged Products: We only accept returns if the product you received is different from what you ordered or if it has been damaged in transit. Please contact our customer service team at support@auroneskincare.com or WhatsApp us on +919909945977 within 48 hours of receiving your order. Additional information such as photographic or video evidence is required to process your return request.
Return Shipping: If your return is approved, we will provide you with instructions on how to return the product. The cost of return shipping will be bared by us.
Exchange Policy: We currently do not offer product exchanges. If you have received the wrong or damaged product, please return the original item by following our return process and place a new order for the desired item.
Refund Process: Upon approval of your return request, we will initiate the refund process once we receive the item back at our warehouse. The refund will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account.
Cash on Delivery (COD) Orders: For Cash on Delivery orders, we require your bank details to process the refund. Please provide us with the following information:
- Bank Name
- Account Holder Name
- Account Number
- IFSC Code
You can securely provide this information to our customer service team by replying to the confirmation email you received or through connect with us online form on our website.
Refund Conditions:
- The returned product must be unused, unopened, and in its original packaging.
- All accessories, tags, and free gifts received with the product must be included in the return.
- Returns that do not meet these criteria may not be accepted.
Contact Information: If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at support@auroneskincare.com or WhatsApp us on +919909945977.